*Free Shipping excludes orders to remote areas.
August and September are peak months and shipping times may vary due to the volume of orders. We will do our VERY BEST to ensure your delivery arrives in a timely manner. Speak to our customer service team if you have any questions about your orders.
Read below for more information about our Shipping Policy, OR
CLICK HERE to learn more about our return policy, including our 60* Day No Hassle Returns Guarantee.
Oversized and Furniture Items
Oversized and Furniture items require 3 business days to to be shipped and do not qualify for the next day shipping guarantee.
Oversized and furniture items are marked by the following symbol:
Special Conditions
Includes shipments requiring inside delivery (beyond the door of the building), special handling such as a second floor and delivery to a specific location within the building. In such cases please notify Customer Service at the time you place the order. Additional charges may apply. Please check out our Gold Service Standard for special services available on large orders
*Conditions apply to shipping on orders below $69 and items being sent to beyond points and remote areas. See below for more details.
Standard Freight
Standard Freight is door to door only and covers only standard ground shipping. For orders via Canada Post, FedEx, Purolator, or LTL - Less than Truckload, valued at more than $69, standard ground freight is FREE. Excludes remote shipping points and beyond points.
Remote Areas
Shipments destined to an address in a remote shipping area, defined by the postal codes below is considered a remote destination. For orders being shipped to addresses considered to be a Remote Shipping Area (by Canada Post standards), the shipping charge is a minimum of 30% of the merchandise subtotal if the amount is greater than $149. Otherwise, there is a minimum $40 charged for shipping.
Interested in a freight quote for your remote location? Insert a note on your order and a customer service rep will reach out to you.
Beyond Point Orders
A Beyond Point Destination is a location serviced by air only, ice roads, rail, ferries, barge or sealift. The shipment is prepaid to a forwarding point and collect beyond at the responsibility of the Customer. In these cases, a customer service team member will contact you to arrange shipping to your beyond point destination.
International Orders
We are sorry but we do not ship to Alaska, Hawaii or Puerto Rico.
Some oversized items may not be available for shipping outside Canada and may have additional freight charges added to your order.
International orders must be paid by Credit Card.
Past Purchases
Free shipping offer can not be applied to past purchases.
Lost or Stolen Packages
We take great care in ensuring an order is packed securely and shipped promptly. Once a package has been marked as delivered by the carrier, the responsibility for the item transfers to the recipient. Unfortunately, we are unable to offer refunds or replacements for packages that are lost or stolen after delivery has been confirmed.
We understand how frustrating and disappointing it can be when a package goes missing. We do send a shipment confirmation with a tracking number when the order leaves the warehouse. It is then the customer’s responsibility to track the order and understand when it will be delivered. Please make sure that Scholar’s Choice is white listed in your emails to ensure you receive all communications.
If your package is marked as delivered but cannot be located, we recommend:
- Checking with household members, neighbors, or the building’s front desk
- Looking around the property or designated delivery area
- Contacting the delivery carrier directly for further details
- Filing a report with your local authorities if theft is suspected
If package security is a concern, we encourage you to consider using an alternate delivery address, such as your workplace, a trusted friend or family member’s home, or a secure pickup location offered by the carrier.
If you have any questions or need further assistance, please don’t hesitate to contact us — we're here to help however we can. Contact customerservice@scholarschoice.ca
